ICISF APPROVED COURSES – Continuing Education Credits

ICISF offers high-quality courses in comprehensive crisis intervention and disaster behavioral health. You may use these courses to fulfill program requirements for ICISF’s Certificate of Specialized Training and Continuing Education.

Why choose us?

There are many instructors for Critical Incident Stress Management Courses but very few have the experience and background that we have.  Lead instructor, Val O’Leary has been in Emergency Services for over 20 years and brings an experienced and comprehensive approach to First Responders and others who need skills to help in their line of work.

Our key component of the program is one that addresses: resistance to potential psychological harm, resilience to return to functioning after being exposed to a critical/traumatic event and navigating through resources, if needed.

Emergency Services organizations and others who are trying to find ways to help their employees will find a wealth of knowledge and experience from us and we will help you navigate/create your own in-house teams.  Why reinvent the wheel when most of the work is done!!!


Crisis Intervention is NOT psychotherapy; rather, it is a specialized acute emergency mental health intervention which requires specialized training. As physical first aid is to surgery, crisis intervention is to psychotherapy. Thus, crisis intervention is sometimes called “emotional first aid”. This program is designed for teach participants the fundamentals of, and a specific protocol for, individual crisis intervention.This course is designed for anyone who desires to increase their knowledge of individual (one-on-one) crisis intervention techniques in the fields of Business & Industry, Crisis Intervention, Disaster Response, Education, Emergency Services, Employee Assistance, Healthcare, Homeland Security, Mental Health, Military, Spiritual Care, and Traumatic Stress.


Designed to present the core elements of a comprehensive, systematic and multi-component crisis intervention curriculum, the Group Crisis Intervention course will prepare participants to understand a wide range of crisis intervention services. Fundamentals of Critical Incident Stress Management (CISM) will be outlined and participants will leave with the knowledge and tools to provide several group crisis interventions, specifically demobilizations, defusings and the Critical Incident Stress Debriefing (CISD). The need for appropriate follow-up services and referrals when necessary will also be discussed.

This course is designed for anyone in the fields of Business & Industry Crisis Intervention, Disaster Response, Education, Emergency Services, Employee Assistance, Healthcare, Homeland Security, Mental Health, Military, Spiritual Care, and Traumatic Stress.

Mental Health First Aid (MHFA) is a  program  that provides individuals and organizations with training to help them understand how to cope with a mental health crisis (such acute stress reactions, panic attack, suicidal behaviour and more.   Mental Health issues impact approximately 1/3 Canadians. After a disaster and trauma, it’s common for individuals to develop symptoms of Mental Health issues. This course allows any individuals to understand, recognize, and have skills to support someone in crisis. If we can acknowledge Mental Health issues before they become too serious or life impacting, we can increase odds of a speedy recovery! The course is 2 days, or 4 -3 hour sessions.

Applied Suicide Intervention Skills Training (ASIST) is for everyone 16 or older—regardless of prior experience—who wants to be able to provide suicide first aid Research shows that as many as 1/20 individuals will think about suicide at some point in their lives. Thoughts of suicide are not random- they most often result when life stressors are overwhelming or after a crisis. People who feel powerless to cope or hopeless about the future may consider suicide as a option. With the recent crisis in Fort McMurray we feel many individuals are increasingly stressed and uncertain about the future. Because of this high risk, people need to be trained to provide support and intervene. This course is 2 days and participants are required to attend the full workshop.

Psychological First Aid is a skills based training that teaches individuals how to respond after a disaster or an emergency. Those trained in PFA can offer practical support in a way that respects an individual’s dignity, culture, and abilities. Research shows that people recover better after an incident if they feel safe and connected with others; if they have social, emotional, and physical support, and if they feel like they can help themselves and their community. This course is 4-6 hours in length.  Contact Janene Hickman at 780-972-1650 for additional information about either of these two programs, including program costs, workshop administration, and registration.

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